Subscribing to VLM and getting your routers covered is really easy.
You can find it next to the type plate on the back or bottom of your router, or inside the web management interface. The serial number looks like this:
You can find it on a sticker on the back or bottom of your router, and also on the packaging box. It is also displayed inside the web management interface. The Support ID looks like this:
Our system offers payment through multiple payment processors to provide redundancy. You can pick by subscribing using a credit card. In some countries auto-payment through SEPA is supported in addition.
Login to the Management portal.
If you are using the online portal for he first time, you will have to create an account.
Register your router using its serial number and SupportID. You should also provide the router's physical location so we know where to send replacement routers to.
Click “Subscribe for a maintenance license” and choose your desired VLM components as well as the billing cycle. The system will propose the appropriate VLM level and display the cost of this license.
Click “Subscribe and pay for a license” to confirm your enrollment and activate your subscription. You will also have to enter a payment method and your payment details.
You'll be automatically charged for each subscription at the beginning of every billing cycle using the billing information associated with your support site account. Once a subscription is active, a license file is created and activated on the router. This process is fully automated for routers permitted to access the internet and manual for all others.
10 days before the next billing cycle starts, you’ll be notified. You may end the subscription at any time. A re-instantiation fee is chraged to re-register products with lapsed or cancelled coverage. This fee will be calculated as if the product were covered for the entire gap period.