VLM Support GmbH is your service provider for all Viprinet products. We provide firmware updates and long-term support for the entire Viprinet product portfolio.
We accompany your product purchase with the experienced solution providers from the Viprinet partner network.
October 20 2025
We are currently working on a new generation of virtual VPN hubs. Partly because VMWare has made itself unpopular, it was time to develop a more comprehensive solution for the virtualization of VPN hubs. THe future will be the Virtual Hub for Enterprise Linux, scheduled for release in early 2026.
More information >
July 10 2024
A new firmware version is now available for all Viprinet products. This firmware release focuses on further optimizing the performance of our products. As a result, many devices already sold will become up to 50% faster, allowing them to grow with demand.
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December 18 2023
The new Multichannel VPN Hub 5020 provides two 10G Ethernet interfaces and a WAN bonding capacity of 5 GBit/s. It is not only extremely fast, but also very energy efficient. And best of all: The price stays the same as the previous-generation Hub 5010.
More information >
Since 2006, Viprinet has produced a large number of high-quality WAN bonding routers "Made in Germany". Over time, all customers have benefited from the new features and improvements. Even today, we still support and improve router models that were introduced to the market 10 years ago. Many Viprinet products are modular and can be upgraded with newer modem cards. We focus on sustainable products that do not need to be replaced even after a few years, and which are not available on the public Internet without security updates
Supporting products that were sold 10 years ago is of course quite a cost item. To benefit from regular firmware updates, support services, product replacements and device upgrades, customers must therefore sign a VLM service contract.
Since January 2020, the newly founded VLM Support GmbH has taken over the entire support and all updates for Viprinet products. Our team of very experienced support staff works closely together with the company Nerdherrschaft, which has been responsible for the firmware development of the products for 8 years.
We offer three different service plans to cover all your needs. The plans are available as subscriptions and can be paid by credit card or SEPA. You can choose the billing interval and switch to a higher plan at any time.
In addition to this automated subscription system, you can purchase prepaid, long-term "bundle licenses" from authorized Viprinet sales partners. This is ideal for those customers who prefer to have capital expenditures at the time of device purchase rather than the running operating expenditures of a subscription.
To register, you must first create a customer account in our management portal.
Then register your routers with the VLM system. To do this, you need the serial number of your router and the support ID, both of which you can find on a sticker on the back or bottom of your router.
Then select the plan you want to subscribe to and enter your payment information. You are free to choose your billing interval.
Yes, it is as simple as that.
