Viprinet Lifetime Maintenance

VLM Support GmbH is your service provider for all Viprinet products. We provide firmware updates and long-term support for the entire Viprinet product portfolio.

We accompany your product purchase with the experienced solution providers from the Viprinet partner network.

News

December 14 2020

New firmware available

Today we released a new stable firmware for all Viprinet router models, bringing both new features and a big number of bug fixes. Update now!

November 3 2020

End of Service Notification & Trade-In-Programme

At the end of 2021, support for some very old Viprinet products will end. Now you have the opportunity to exchange your old routers for current models at a reasonable price.

November 3 2020

Advance notice: 5G Module

Our new 5G module will be available at the beginning of the first quarter of 2021. Get your modular Viprinet router ready for the next mobile phone generation!

Welcome to the VLM Support GmbH

Since 2006, Viprinet has produced a large number of high-quality WAN bonding routers "Made in Germany". Over time, all customers have benefited from the new features and improvements. Even today, we still support and improve router models that were introduced to the market 10 years ago. Many Viprinet products are modular and can be upgraded with newer modem cards. We focus on sustainable products that do not need to be replaced even after a few years, and which are not available on the public Internet without security updates

Supporting products that were sold 10 years ago is of course quite a cost item. To benefit from regular firmware updates, support services, product replacements and device upgrades, customers must therefore sign a VLM service contract.

Since January 2020, the newly founded VLM Support GmbH has taken over the entire support and all updates for Viprinet products. Our team of very experienced support staff works closely together with the company Nerdherrschaft, which has been responsible for the firmware development of the products for 8 years.

Service levels

We offer three different service plans to cover all your needs. The plans are available as subscriptions and can be paid by credit card or SEPA. You can choose the billing interval and switch to a higher plan at any time.

In addition to this automated subscription system, you can purchase prepaid, long-term "bundle licenses" from authorized Viprinet sales partners. This is ideal for those customers who prefer to have capital expenditures at the time of device purchase rather than the running operating expenditures of a subscription.

Bronze

from

€ 14
per month
  • Firmware updates
  • Email support

Silver

from

€ 27
per month
  • Firmware updates
  • Email support
  • Phone support
  • Remote assisted device configuration
  • Advance replacement
  • EOL Device upgrades
    (for a fee)

Gold

from

€ 44
per month
  • Firmware updates
  • Priority
    Email support
  • Priority
    Phone support
  • Remote assisted device configuration
  • Advance replacement
  • EOL Device upgrades
    (no fee)

How to register

To register, you must first create a customer account in our management portal.

Then register your routers with the VLM system. To do this, you need the serial number of your router and the support ID, both of which you can find on a sticker on the back or bottom of your router.

Then select the plan you want to subscribe to and enter your payment information. You are free to choose your billing interval.

Yes, it is as simple as that.